# Thomas Fisher [tfisher3035@gmail.com](mailto:tfisher3035@gmail.com) | [linkedin.com/in/thomaskfisher](https://www.linkedin.com/in/thomaskfisher) | [thomaskfisher.com](https://thomaskfisher.com) --- ## EXPERIENCE ### [Lucid Software](https://lucid.co/) **Sr Product Manager, Internal Systems** | **Mar 2025 – Present** #### Billing platform launch (Nexus) * Led the end-to-end launch of Nexus, Lucid's internal billing platform replacing third-party vendor Recurly, cutting median RevOps order fulfillment from 69 hours to under 1 minute and removing the dependency on a third-party billing vendor * Owned PM responsibilities for three engineering teams concurrently through launch, directing ~20 engineers through post-launch stabilization with real-time triage and prioritization * Ran a Go/No-Go launch rubric and scope-reduction sessions that got executive stakeholders and three engineering teams to agree on launch criteria and kept the project on its target timeline * Resolved a critical launch blocker for 3,000 accounts missing address data by designing a default-zip-by-country script and securing tax-team approval, preventing a delayed migration and revenue loss * Identified a Recurly API limitation in credit invoice generation and led engineering, finance, and operations to a fix before it hit production * Built a Google Apps Script dashboard that tracked UAT progress across multiple business units, giving leadership real-time visibility into launch readiness * Created a NotebookLM knowledge base that became Deal Desk's primary tool for resolving billing errors on their own, removing routine PM-mediated triage * Earned Lucid's Quarterly Superstar Award (September 2025) for cross-functional leadership during the Nexus launch #### Payments * Took over the EBANX payment-orchestration launch in Brazil, Mexico, and Colombia, lifting collections 25% in Mexico and Colombia and adding ~$306K in incremental ARR (~$400K annualized) * Enhanced dunning processes to recover $579K in directly attributed ARR and reduce involuntary churn * Created the SKU Crew, a cross-functional process for new SKU creation that eliminated last-minute fire drills before pricing and packaging releases #### AI strategy * Lead Lucid's first AI enterprise search pilot, connecting an LLM to live billing data through an internal Billing Platform MCP with 15 Slack tools and lifting answer accuracy from 40% to 80% against a 53-question golden dataset * Originated Lucid's internal AI agents initiative with a written proposal that secured executive sponsorship, a Google Cloud trial, and formal ownership of AI strategy for internal systems * Moved the enterprise search architecture from Gemini Enterprise to Claude Enterprise after engineering found a native MCP gap, avoiding ~12 months of throwaway work and getting two engineering directors and the CFO behind the new direction * Built a Claude Code PM workspace and scaled it through org-wide trainings, driving organic adoption across L&D, Product, and BizDev and becoming Lucid's reference architecture for PM AI methodology * Took the PM Skills Library from prototype to production for 50+ PMs, adding checksum verification and a peer-review approval workflow, and launched it at the Product All Hands * Built and packaged a Zoom auto-transcribe Mac app with a double-click installer so non-technical PMs, designers, and sales engineers could feed meeting context into their AI tools * Originated the Lucid Learning AI Library, now live company-wide, by pitching it to L&D, designing a searchable catalog of prompts and examples, and proving value in Google Forms before custom tooling #### Compliance, risk, and incident response * Documented Lucid's end-to-end data anonymization process across 6+ teams for the first time, surfacing ~10 unknown compliance gaps and becoming legal's new source of truth * Discovered a multi-year PII compliance gap in a Snowflake data map, filed a security report, and shipped a hash-to-user-ID lookup table that preserved analytics joins * Delivered an engineering-ready account splitting PRD with prioritized MVP scope across 12+ system areas to meet a hard contractual deadline for Warner Bros Discovery * Ran the war room for a customer account misconsolidation incident across security, billing, customer success, analytics, and engineering, steering the customer to an in-place fix over a much larger account move * Reframed an analytics-blocking data problem from "change business processes" to "make Nexus data consumable," unblocking analytics' move to Nexus as the source of truth for monthly close #### Team leadership * Onboarded and mentored an associate PM with no prior software experience until her engineering team relied on her for decisions instead of escalating to me * Built a hypothesis-driven experimentation template that the Group PM adopted as a PM-org standard * Designed and delivered a PM training on tailoring communication to executives, engineers, and customers * Facilitated three Project Keystone retrospectives and synthesized the findings for the executive steering committee **Product Manager II, Internal Systems** | **Jul 2024 – Mar 2025** * Worked with engineering, sales, accounts receivable, analytics, and accounting to design and build Lucid's internal billing platform ### [Tesla, Inc.](https://tesla.com) **Software Product Manager, People Systems** | **Apr 2022 – Apr 2024** * Built a Watchlist security tool with engineering, security, and legal that eliminated manual data entry for global security teams and tightened integrations with security vendor systems * Surveyed users after launch and shipped a module in three weeks that saved global security teams 30 hours per week * Enhanced the employee mobile app with a more robust employee calendar, increasing monthly usage 5% * Led a unified internal events platform that pulled disparate legacy systems into one data source for the global employee calendar * Coordinated a third-party vendor integration that met both companies' data privacy and compliance requirements, opening a nationwide education reimbursement benefit to employees * Worked with HR, recruiting, and legal to configure people systems for sales expansion into new countries * Used SQL analysis of system usage to inform quarterly roadmaps and prioritize strategic initiatives **Technical Program Manager** | **Nov 2021 – Apr 2022** * Managed the global pilot rollout of an internal system that streamlined negotiation and signing workflows for legal contracts between Tesla and thousands of suppliers * Supported a major infrastructure enhancement that increased application resilience across the company by 50% **Software Support Engineer, Document Systems** | **Aug 2020 – Oct 2021** * Built an internal tool engineers used to create document templates, speeding up development 3x * Rolled out a new document template type that doubled system throughput and cut manual intervention by 50% * Developed and standardized Tesla Insurance documents to support an aggressive U.S. expansion timeline ### [Step Friends LLC](https://thomaskfisher.com/blog/rentsoft/index.html) **Co-Founder and CEO** | **Nov 2018 – Sep 2023** * Built a web application that ran a local video rental store's day-to-day operations, covering point of sale, rentals and returns, reservations, and reporting * Designed and developed a classifieds app for university students to buy and sell housing contracts and textbooks, reaching ~250 active users and ~150 listings at its peak * Received an I-Corps grant for business idea validation and was accepted into the Google Cloud for Startups Program ### [Anglepoint](https://www.anglepoint.com/) **SAM Implementation Analyst** | **Jan 2020 – Jul 2020** ### Internships and early roles **Tesla, Technical Program Management Intern** | **May 2019 – Aug 2019** * Coordinated UAT and global launch of a delivery-critical system used by five departments across 30+ countries * Drove data migration across 22 programs to remove a dependency on third-party software **Lucid Software, Customer Success Operations Intern** | **Aug 2018 – Dec 2018** * Built a suite of Google Apps Script reports that saved Customer Success hundreds of hours a year and doubled reporting accuracy * Cut company-wide Salesforce instance complexity in half by documenting the schema and interviewing end users **American Express, QA Engineer Intern** | **Jun 2018 – Aug 2018** * Raised automation test coverage 15% with new and improved Selenium and Java test cases **Tesla, Technical Project Management Intern** | **May 2017 – Dec 2017** * Prototyped a tool that cut time to create a new product in the eCommerce engine by over 50% * Built an executive revenue and KPI dashboard that supported growing the new eCommerce platform into a multi-million-dollar revenue source in under 6 months * Built an intern onboarding program whose pilot cut onboarding time 50%, an estimated $280K in annual savings **[Sovy LLC](https://thomaskfisher.com/blog/sovy/index.html), Co-Founder and CTO** | **Feb 2017 – Dec 2017** * Built a phishing awareness service that sent safe simulated phishing emails through SMTP servers running on AWS EC2 **Marriott School of Business, Data Analyst and Developer** | **Mar 2016 – Apr 2017** * Rolled out a Tableau self-service analytics program that let staff answer their own questions in hours instead of weeks * Maintained a Python/Django app for capturing company recruiter information --- ## EDUCATION **Brigham Young University, Marriott School of Business** * Bachelor and Master of Science in Information Systems Management * GPA: 3.78 * Provo, UT | Sept 2013 – Dec 2019 * Awards: MISM Class of 2019 "Best Overall Capstone Project" for The Campus Market mobile app, 1st Place 2019 BYU Mobile App Competition, 1st Place C#.NET Development and 2nd Place Database Design at the 2017 AITP National Conference --- ## SKILLS AND INTERESTS * **Skills**: Product, project, and program management; hands-on agentic AI building including Claude Code, Codex, Claude Cowork, MCP server design and integration (Atlassian, Slack, Snowflake, internal billing APIs), custom skills and sub-agents, prompt engineering, and evaluation via golden datasets; billing and payments systems (Recurly, EBANX, Salesforce); SQL, Excel/Sheets, Google Apps Script, JavaScript, Node, Angular, Firebase, C#; Jira/Confluence * **Interests**: Enjoy antique cars, off-roading, documentation, popcorn, 3D printing, golf, motorcycles, soccer, and troubleshooting